Frequently Asked Questions


HELO™ is not just a smartband. It is a personal device that monitors the Bio Parameters thanks to last generation sensors, completely different from those installed on generally available trackers or smartbands. Thanks to a dedicated app, HELO™ Classic is not only able to monitor important parameters but is also able to provide hints to help you improve your life style.

HELO™ monitors your bio parameters as hearth rate and breath rate and makes a complete analysis to indicate mood and energy.

Through a deep analysys, it also provides  informations  about the quality of your sleep and your lifestyle.

Yes, HELO™ uses a Bluetooth connection to work with your smartphone: you just need to download the dedicated app.

Connect HELO™ with the App and you are ready to use.

No, it is not equipped with WiFi connection.

HELO™ battery is a high efficiency lithium battery. Its duration varies from 3 to 5 days, depending on the use of the device.

There is no need to turn HELO™ off since the device will go into standby as soon as the software detects little user activity.

Over the entire length of the hypoallergenic silicone band, you can apply small titanium plates which contain specifically designed stones which support your wellness.

HELO™ comes with titanium plates with germanium stones.

Germanium is an element which is commonly found in nature, a semiconductor indicated with Ge in the table of elements and atomic number 32.

Pressing twice the button on the side of the HELO™ case activates a signal that sends a text message through your phone indicating your GPS location coordinates together with a preset SOS message to all your present numbers.**

Yes, you can, through WeCare. It is an advanced feature of the HELO™ App that allows you to add as many contacts as you like.

Your contacts will decide whether or not to accept you. It is a very useful function.

Of course, data can be sent via email directly to the person that you want to. Your doctor will be able to evaluate your body behavior, day by day, and draw useful information for a better diagnosis.

HELO sensor is a very high technology expert in read “signals”. When you wear HELO, it reads the signals from your body that the software can convert into measurements. When you don’t wear it, it still reads something literally from the air, and the software tries to translate this into signals. We also developed a solution with which HELO understands when somebody is wearing the wellness band or not so it didn’t read the air, but we found that this software cause a non-read of dark or tattooed skin.

To preserve a wide range of skin measurements, we prefer that the sensor keeps this sensibility and HELO can switched off if not in use. We are working to add a function that detects the wrist without losing the full functionality on dark or tattooed skin.

The measurements are for self-evaluation only and are not intended to substitute any clinic or medical diagnostics or measurements. All values should be considered ambulatory measurements and are subject to variants with a high grade of tolerance in the accuracy. Please consult your doctor or therapist in case of inconsistency in the values measured, or in any case which the measurements indicate any normal or abnormal results.