The statistic indicates the average time (in days) between the order payment and shipment start.
WGN SHIPPING AND TRACKING
Statistics, Info, and Tips
World Global Network ensure fast and efficient shipments anywhere in the world
With high-performance result
Statistics
The efficiency of World Global Network shipping systems is demonstrated by the statistics of the last semester shown in the graph.
Orders are usually shipped within few days from payment (average of only three days from September 2017 to December 2017) and thanks to trusted partners they reach users without further problems in 98% of cases.
Longer times are recorded in case of unavailability of stock or in special promotional phases, where demand grows exponentially. In these cases, shipments are however made with reasonable times.
Shipping
At WGN, we strive to achieve fast, safe and reliable shipping of products to the customer.
To achieve this, we do inspections, ensure quality packaging, partnered with most of the top courier and logistics partners and communicate shipping status to the customer at each stage of shipment.
Our major logistic partners are DHL, USPS, DPD, Landmark Global, EMS, UPS.
All electronics products are delivered instantly and available for consultation and use in the private area of the user.
All physical products are delivered within the times indicated in checkout or differently specified during the purchase process in case of delay or no stock availability.
Shipping times may vary during high volume order periods, during holidays, promotions and immediately following launches/restocks; see delivery times in checkout for accurate shipping times.
Shipping price may vary depending on countries.
PRE-ORDER PRODUCTS
Pre-order products are items that are currently out of stock, but you may purchase in advance from Store. Products pre-ordered will be shipped to you when they are back in stock
Tracking
Once a customer buys products online, they want to know the status of their order from time to time.
To address this issue, we provide an updated status of shipment at its every stage from the order being placed, to processes, to ready to ship, to dispatch, to delivery.
When your order ships, you will receive a shipping confirmation email with a link to track your package.
Some orders will ship in multiple boxes, and each box will have its own unique tracking number.
If you are logged into your account when you made your purchase, you can track your order. Alternatively, you can log in into your account by clicking here.
In case of any queries, you can contact us at our customer care by submitting a ticket
RMA – Return Merchandise Authorization
The Return Merchandise Authorization is a procedure which allows the return of defective products.
The products that can benefit from this procedure are the devices which show breakdowns or mechanical or software malfunctions.
To benefit from this procedure free of charge, it is necessary that the product is still under warranty and that the breakdown/malfunction is not caused by the user or by external factors.
If during the diagnosis phase it comes out that the breakdown/malfunction has been caused by the user themselves, or by external factors, and that the information provided in the RMA request is found to be false, all the costs for pick up, repair and shipping will be charged to the user and the repaired product will be shipped to the user only after that these expenses have been paid.
In case of any queries, or to start an RMA procedure, you can contact us at our customer care by submitting a ticket.
Tips
Shipping Status and Contact
If you are not receiving the products, there may be some problems with your shipment.
Check your e-mail (even the Spam folder); the Logistic Department will contact you to resolve any issues.
Alternatively, check the status of your order. Log in to your Backoffice, in the order section, and expand details of your order. If you find that status is in Issue, read the related Reason and contact the logistics department immediately.
Write an e-mail to global_shipping@worldgn.com indicating your order number and providing missing details explained in the reason.
Alternatively, contact Customer Service and ask for more information about your Shipping
Non-Delivery and Damage Investigations
It is the responsibility of the buyer to track and verify the delivery of products purchased from WGN.
If tracking information indicates an issue or if a package has not been received with 60 days of shipment, you must contact World Global Network Customer Service.
We will work with our shipping providers and provide details directly to you once available. Some investigations can take up to a month to conduct based upon the cause of delay and the carrier of shipment.
Please understand that we have no control over delay times, especially those caused by Customs or other Governments involvement.
It is the responsibility of the receiver to notify us immediately upon identification of possible tampering with or damage to a package.
If you receive a damaged or opened package, you must also report this immediately to the carrier delivering the package. If a package was delivered in your absence, contact the courier immediately upon identification of an issue and make sure to note any case/reference number they provide. Also, please take digital photos of the condition of the box and/or its contents immediately and contact us with the specific details.
If WGN is not notified of failure to deliver a package within 60 days, it is assumed that customer has received the package. After 90 days from shipment, due to courier tracking limitations, we have no resources available to locate the package and will be unable to assist you.
Please avoid these potential problems by keeping close contact with our Customer Service if you suspect your package has been misplaced/lost/stolen.